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Refund & Cancellation Policy

Last updated: 25 September 2026

This Refund & Cancellation Policy applies to orders placed on akkspices.in, whether as a retail customer or a distributor/partner. As spices are a consumable food product, our policy is designed to be fair while also protecting product hygiene and quality.

1. Orders Placed Before Opening (8 November 2026)

Orders placed before our official opening on 8 November 2026 are dispatched after opening. You may cancel such an order before it is dispatched by messaging us on WhatsApp. If you have already paid, the full amount is refunded as described below.

2. Cancellation Before Dispatch

Once an order is confirmed and paid for, you may request cancellation before it has been dispatched. If approved, a full refund will be processed to your original payment method within 7-10 business days.

3. Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled. You may still raise a return/refund request after delivery as per Section 4 below.

4. Returns, Damaged or Incorrect Orders

Because our spice powders are a consumable food item, we do not accept returns of opened packs simply due to change of mind. However, if your order:

  • arrives damaged, leaking, or with a broken seal,
  • is spoiled, spilt, or visibly defective, or
  • is different from what you ordered (wrong product, size or quantity),

please contact us within 7 days of delivery with your order details and, where possible, a photo of the product and packaging. We will arrange a free replacement or a full refund, at your choice, once verified.

5. Distributor / Partner Kit Orders

Distributor Kit payments made through the Partner Dashboard are treated as a confirmed opening order once payment is received. Cancellation before dispatch may be requested and will be considered case-by-case. Damaged, short-shipped or incorrect kit items are covered under Section 4 above.

6. Refund Method & Timeline

Approved refunds are sent back to the same UPI ID or bank account the payment came from (by UPI / bank transfer), typically within 7-10 business days depending on your bank.

7. How to Request a Cancellation, Return or Refund

Message us on WhatsApp or call/email us with your order number/date, the issue, and (for damaged/incorrect items) a photo. We aim to respond within 24-48 hours.

💬 WhatsApp: 72570 97766 📞 Call: 72570 97766 ✉️ Orders: order@akkspices.in

8. Changes to This Policy

We may update this Policy from time to time, including once retail payments go fully live. The "Last updated" date above reflects the latest revision.